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FAQ
Learn more about iMeetingX by looking on our FAQ or search in our Knowledge Base.
General
Uninstalling
Following are the steps to perform an uninstall of iMeetingX:
- Quit iMeetingX
- Open the Applications folder and then locate iMeetingX
- Drag iMeetingX to the Trash on your Dock
- Point in Finder to „Go” > „Go to Folder” and enter
~/Library/Containers/
in the upcoming window remove the iMeetingX folder completely - Right-click on the Trash and select „Empty Trash” from the menu
Reinstalling
Before reinstalling iMeetingX, you'll need to know where you bought iMeetingX from originally. You will have bought it from Apple's Mac App Store or our Online Store.
Mac App Store
If you bought iMeetingX from the Mac App Store, then you can download it from there again, free of charge. Open the App Store application on your Mac, choose Purchased, select iMeetingX and click the install button. Note, you have to use same App Store account that the original purchase was made with. If you have any trouble with your store account, please contact Apple.
Our Online Store
If you bought an iMeetingX license from our Online Store then you will need to download the trial version by clicking here. Once you've downloaded iMeetingX, install it to your Applications folder start it. To activate your license, choose „iMeetingX” > „License Information...” Drag you iMeetingX license file, which you have received after the order process per email, onto this window or use the gear button to load your license file. If you cannot find your license file, please view this page.
If you have previously purchased an iMeetingX license from us and have since misplaced your license file, you can re-request them by using our "Lost License Form" and entering the email address to which your license is registered (the email address which you have used during the order process).
Any licenses registered to the email address you specify will be emailed to that address. If your email address has changed, please contact us.
If you purchased iMeetingX from the Mac App Store, you don't need a license to use it! To view your purchased apps, just launch the Mac App Store and click the Purchases button in the toolbar. From there, you can install iMeetingX.
The updates to iMeetingX purchased direct from us will be available as soon as we release them. Updates for the Mac App Store purchases may be delayed slightly, pending Apple's review process.
Use our „Support Request” form to fill bugs. Be sure to include:
- A short summary of the problem
- Numbered steps to reproduce the problem
- The actual result you saw, and the expected result
- Configuration information: the iMeetingX build number, and the OS version
- If possible, a sample file
Yes, all licenses which you have purchased in or Online Store can be used for both platforms.
Liceses which you have purchased in an App Store, for example the Mac App Store, can only be used for the platform for which they were purchased.
Purchasing
It depends. It's important to think of the Mac App Store and our own Online Store as two separate channels that you can buy iMeetingX through: the Mac App Store offers simplicity and convenience, while buying direct from us offers more flexibility in terms of upgrade pricing, discounts, access to developer releases, and educational discounts.
If you're new to the Mac platform it might be easier to buy from the App Store.
Note, when you buy iMeetingX in an App Store you cannot use this license on other platforms!
To see which license types and discounts we provide, go here.
No, the Mac App Store does not offer any kind of conversion.
If you purchase iMeetingX directly from our Online Store, your payment goes through our eCommerce provider, MyCommerce (it is officially sold by them).
Should you happen to run into any difficulties during the order process, please contact MyCommerce directly.
If you have problems in the Mac App Store please contact Apple.
Our policy agree: Minor updates (Version 2.x.x) with bug fixes, minor features, and miscellaneous polishing come at no cost. Of course, if there is a major overhaul of iMeetingX, like Version 3, with lots of great new features, we may release it as a new product, and that would cost money.